Faq
Never7lost is a comprehensive system designed to help you take care of the most important aspects of your pet’s life: health, safety, well-being and happiness. With Never7lost, you can create a detailed profile of your furry friend, locate them in case they get lost, and keep complete track of their health.
Never7lost is designed for puppies and kittens, but you can also use it for other pets that need to be safe, secure and up to date with their health.
You can download Never7lost from the App Store (iOS) and Google Play Store (Android).
Registration and pet profile
To create an account, you just need to provide an email address and password.
In your pet’s profile, you can include your pet’s name, breed, date of birth, physical characteristics, emergency contact information, weight, veterinarian information, color, pedigree, chip, and many other important pieces of information that will keep your pet safe.
You can update your pet’s information at any time from the profile section.
Location and Tracking
By scanning the QR code that is printed on your Never7lost tag, you will be able to have your pet’s veterinary record at hand, as well as all the information relevant to their profile and in case of loss you can be contacted via whatsapp or phone call to bring your best friend back home safely.
Never7lost uses GPS technology so you can monitor your pet’s location. By scanning the QR code that is printed on the device, you can also have their veterinary record at hand, as well as all the information relevant to their profile and in case of loss they will be able to contact you via whatsapp or phone call.
If your pet loses its QR tag, you can request a replacement through the application in the order section or directly in our store.
Location accuracy depends on the GPS signal and network coverage in the area.
Medical history
You can add your pet’s veterinary history directly in the application in the Veterinary Record section, where you can view a recommended vaccination schedule, record their vaccinations and deworming, keep a complete record of their medical history, schedule appointments, download, share and print the vaccination card, as well as download, share and print the required travel document at airports.
Yes, you can generate a complete report of your pet’s veterinary history and share it with your veterinarian and it is very easy to access by scanning your pet’s QR tag or the digital QR generated by your application.
Technical questions and troubleshooting
Never7lost is compatible with most smartphones and tablets running iOS or Android operating systems.
If the app closes unexpectedly, simply re-open the app. If the problem persists, please contact us.
You can retrieve your password by clicking on the “I forgot my password” link on the login screen.
